Terms of service

Last updated: October 9, 2025


Welcome to Palettes and Prints, operated by Charles Co., Inc. (“we”, “us”, or “our”).

By accessing or using our website (https://palettesandprints.com) and purchasing products from us, you agree to the following Terms of Service (“Terms”, “Agreement”).

Please read these Terms carefully before using our site or making a purchase.

 

 

 

1. General Conditions

 

 

  • You must be at least the age of majority in your state or province of residence to make a purchase from our website.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Prices, products, and availability are subject to change without notice.

  • Unauthorized use of this website may result in termination of your access and/or legal action.

 

 

 

 

2. Products and Orders

 

 

  • All products are subject to availability. We may limit the quantity of products purchased per customer or order.

  • We make every effort to display products as accurately as possible; however, we cannot guarantee that your device’s display accurately represents product colors.

  • We reserve the right to cancel or refuse any order for any reason, including suspected fraud or misuse.

  • If your order is canceled, we will notify you using the email address provided at checkout.

 

 

 

 

3. Payment and Billing

 

 

  • We accept all major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other payment methods displayed at checkout.

  • By submitting payment, you confirm that you are authorized to use the selected payment method.

  • All prices are listed in USD unless otherwise noted.

  • Taxes and shipping costs will be calculated and displayed at checkout.

 

 

 

 

4. Shipping and Delivery

 

 

  • Orders are shipped from our fulfillment partners and delivery times vary depending on destination and selected shipping method.

  • Once an order has been shipped, we are not responsible for carrier delays or lost packages caused by incorrect shipping information provided at checkout.

  • Please double-check your shipping address before placing an order.

  • If your order arrives damaged or is missing items, please contact us immediately at support@palettesandprints.com.

 


For additional information, please see our Shipping Policy.

 

 

 

5. Returns and Refunds

 

 

  • We accept returns within 30 days of delivery for items in their original packaging.

  • To initiate a return, please email support@palettesandprints.com with your order number.

  • Refunds will be processed once returned items are received and inspected.

 


For more details, please see our Return Policy.

 

 

 

6. Accuracy of Information

 


We strive to ensure all product descriptions, prices, and stock information are accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions, and to cancel or update orders accordingly without prior notice.

 

 

 

7. Intellectual Property

 


All content on this website—including product images, descriptions, text, and designs—is the property of Charles Co., Inc. and is protected by copyright and trademark laws.

You may not reproduce, distribute, or use any of our materials for commercial purposes without written consent.

 

 

 

8. Third-Party Services

 


Our site may contain links to third-party websites or services (such as payment gateways or shipping carriers).

We are not responsible for the content, privacy practices, or actions of these third parties.

 

 

 

9. Limitation of Liability

 


To the maximum extent permitted by law, Charles Co., Inc. and Palettes and Prints shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our website, products, or services.

Our total liability for any claim shall not exceed the total amount paid for the product(s) giving rise to the claim.

 

 

 

10. Indemnification

 


You agree to indemnify and hold harmless Charles Co., Inc., its employees, officers, contractors, and affiliates from any claims, damages, or expenses arising from your use of our website or violation of these Terms.

 

 

 

11. Governing Law

 


These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

 

 

 

12. Changes to These Terms

 


We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on our website.

Your continued use of our website after any updates indicates your acceptance of those changes.

 

 

 

13. Contact Information

 


For questions or concerns regarding these Terms of Service, please contact us at:

support@palettesandprints.com

Charles Co., Inc.

16 Inverness Dr, Bluffton, SC 29910

United States